New, unused items in their original packaging with tags can be returned within 14 days of purchase for an exchange or store credit. We work hard to make sure that you’re happy with your purchase, but we can’t offer a refund simply because of a change in mind. If you’ve decided that you just don’t want the item, we can offer you a store credit.

If the situation arises where we do process a refund for an item(s), we reserve the right to charge a restocking fee to cover the cost of time, shipping and non-refundable credit card processing fees.

PRE-ORDERED ITEMS

Pre-Ordered items can be cancelled for a full refund at anytime providing this has not already been dispatched or sent. This excludes items on special order which cannot be cancelled. You’ll need to get in touch with us and we can advise you of the steps.

DAMAGED GOODS

All goods are checked before leaving ATOLLBIKE to ensure their quality, however, it’s your responsibility to check the goods when they arrive before signing for them and if damaged bringing it to the attention of the courier company at the time of delivery. Where damage has occurred you’ll need to take a photo of the damage and report this to us within 48 hours so we can take the appropriate steps with the courier company and remedy this for you.

FAULTY & DEFECTIVE PRODUCTS

ATOLLBIKE warranty policy covers all products for 12 months from the date of purchase. Warranty claims cover any fault, defect or failure occurring as a result of the manufacturing process. Damage or faults occurred as a result of an accident, misuse, and wear and tear are not covered by the warranty. Wherever possible ATOLLBIKE will endeavor to repair any faulty item first, or when not possible replace the goods to you at no charge. If the item is not available due to supply we will advise you of this and replace the item with the closest possible substitute. When making a warranty claim you will need to contact us first so that we can advise you of the appropriate steps to take.

INCORRECT ORDERS

If our order arrives in-correct then you’ll need to reach out to us as soon as possible so we can put it right.

HOW TO REQUEST AN EXCHANGE

In all cases you’ll need to contact us first here with some details on your order and we’ll talk about it. Please note: the cost of freight, both for returning the item and sending any replacement, will be the responsibility of the customer.

WHERE TO SEND THEM

Courier your package to us with your ‘Return Sales Order’ paperwork. You’ll need to contact us to get this information.

​Please ensure that your parcel is returned via insured and tracked mail or courier. We will not accept any delivery forwarding or cash on delivery for returned products. We do not accept any liability for damage or loss occurred in the return of your product to us.